I was told Starbucks had a rival here on the West coast- Coffee Bean and Tea Leaf. You KNOW I am a LOYAL customer of Starbucks but eh, I gave it a shot. Well heres my review : The customer service blew me away, tons of friendly people. The iced hazelnut latte with soy was much better then Starbucks. Now, the Green Tea Frap was a big thumbs down, you know where my heart stands :-) Great experience - hit it up if you are on the West coast.